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Senior Coordinator, Wish Family Engagement
“The best prescription I’ve ever given is a wish.”
-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada
WHAT IS YOUR BIGGEST WISH?
Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you!
Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child’s wish to life because a wish is an integral part of a child’s treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.
“It’s been wonderful to have this wish to look forward to… It’s wonderful to see (Rowan) with something that brings him pure joy after all he’s been through and missed out on!”
–Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.
MISSION, VISION AND VALUES
Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child.
Our values are Child-Focused, Integrity, Impact, Innovation, and Community.
WHAT’S IN IT FOR YOU?
- Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
- A collaborative team environment where you feel valued and inspired
- An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hours
- Annual vacation starting at three weeks & additional paid leaves
- Work/life balance and flexibility
- Hybrid working environment
- Employee Wellness Program
- Corporate discounts
- Continuous learning, development and internal training opportunities
- Fun employee activities, contests, and more!
Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day!
WHERE YOU COME IN
We are looking for a Senior Coordinator, Wish Family Engagement to join our team at Make-A-Wish Canada. Reporting to the Director of Inclusive Reach & Alumni Engagement, you will lead the delivery and ongoing enhancement of the wish family engagement program across Canada.
You will help create meaningful experiences for wish families, stewarding them post-wish by: providing engagement and ambassador opportunities, gathering feedback, building trusted relationships that continue to engage the family, and more. This role involves coordination, sound judgement, sensitivity, and collaboration with various teams and family stakeholders.
This role can be based anywhere in Canada and is a full-time, hybrid, permanent position. The hiring range for this role is $64,000-$70,000.
WHAT YOU WILL DO
- Lead wish family engagement requests from intake through fulfillment across the organization.
- Develop and enhance processes, standards, and tools to support high-quality family engagement.
- Manage multiple priorities while delivering responsive, family-centered support.
- Design and deliver meaningful, trauma-informed post-wish engagement experiences.
- Build trusted relationships with alumni families and serve as a key contact for ongoing engagement opportunities.
- Assess and prepare families for ambassador, storytelling, and public-facing opportunities.
- Support the recruitment, onboarding, training, matching, and stewardship of Wish Family Ambassadors.
- Collaborate on the collection and sharing of wish stories and videos.
- Manage post-wish surveys, including distribution, analysis, and reporting of insights.
- Foster alumni engagement through community-building initiatives and online platforms.
- Maintain accurate records and prepare reports on engagement activities, outcomes, and trends.
- Partner with internal teams to deliver engagement initiatives that balance organizational goals and family well-being.
- Perform other duties as assigned.
WHAT YOU BRING
- Education in social services, communications, public relations, or other equivalent combination of experience, training and education.
- 5+ years of progressive experience in a not-for-profit environment, including senior-level coordination or leadership of programs or mission-related service delivery.
- Bilingual in French and English is an asset.
- Experience developing processes, managing multiple stakeholders, administering surveys, preparing reports, and working with sensitive stories or vulnerable populations is required.
- Experience in a national or multi-regional organization is an asset.
- Strong communication skills, with the ability to navigate difficult conversations or sensitive subjects with empathy.
- A clear Criminal Background Check is required.
YOUR WORK ENVIRONMENT
- Hybrid work environment (2 days in-office, 3 days remote per week) with occasional requirement to work outside of traditional office hours.
- Occasional day and/or overnight travel.
Physical/Mental Effort
- Work under pressure of tight deadlines, with a high-volume workload, and with multiple demands & changing priorities.
How to apply
If everything you’ve read so far sounds like you, we encourage you to apply now! The deadline to apply is July 8th, 2026, at 11:59pm EDT.
To apply, please navigate to: https://jobs.dayforcehcm.com/en-CA/makeawishca/CANDIDATEPORTAL/jobs/1591
Make-A-Wish Canada provides equal opportunity in employment and encourages applications from all qualified candidates. Reasonable accommodations due to disability are available on request at any stage of the hiring process.
Our Commitment to IDEA
Make-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.
Recruitment process
Once applications are reviewed, we will contact our shortlisted candidates. Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate.
We would like to thank all applicants for their interest in working with us!
ABOUT MAKE-A-WISH® CANADA
In the past 40 years, Make-A-Wish Canada has granted over 40,000 wishes across the country, with over 1,800 of them last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world’s leading children’s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.