Automotive Dealership Software Onboarding & Adoption Team Lead

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! 
 

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers – as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

The v10 Apex Onboarding & Adoption Team Lead is responsible for leading and supporting the v10 Apex Onboarding & Adoption team in delivering successful customer deployment, transition, and product adoption initiatives for PBS v10 Apex Software. This role combines operational leadership, customer engagement, and team development to help ensure customers successfully integrate PBS v10 Apex into their dealership workflows and achieve long-term success with the software.

The v10 Apex Onboarding & Adoption Team Lead works closely with customers, internal departments, and team members to oversee complex implementations, support operational excellence, drive product adoption, and promote consistent training and deployment standards across the v10 Apex Onboarding & Adoption team. In addition, this role provides leadership, mentorship, coaching, and performance management to v10 Apex Onboarding & Adoption Specialists, while supporting continuous improvement initiatives within the department.

Job Responsibilities:

• Maintain advanced knowledge of PBS v10 Apex products, dealership operations, and implementation workflows to support customers and team members effectively
• Lead and support complex customer training, deployment, and transition initiatives within assigned functional areas
• Oversee large-scale, high-impact, or operationally complex customer implementations and deployment initiatives
• Monitor team performance, workload distribution, and customer engagement while coaching, mentoring, and supporting the onboarding and development of team members to promote operational excellence and consistent customer outcomes
• Collaborate with leadership and cross-functional departments to identify operational challenges and improve customer transition experiences
• Drive accountability for implementation quality, customer adoption, and operational consistency across the v10 Apex team
• Build and maintain strong customer relationships by identifying operational needs, supporting successful implementation outcomes, and responding to internal and external training requests in a timely manner
• Provide advanced escalation support and guidance for operational, workflow, and customer adoption challenges beyond the scope of v10 Apex Onboarding & Adoption Specialists
• Investigate operational and customer issues, coordinate escalations with internal teams, and oversee workload management to ensure customer requests and v10 Apex queues are addressed appropriately
• Monitor, follow up on, and provide feedback regarding enhancements impacting v10 Apex workflows, training delivery, and customer experience
• Participate in daily, weekly, and monthly planning/review meetings
• Lead continuous improvement initiatives by gathering feedback and identifying opportunities to enhance training delivery, deployment processes, operational standards, team workflows, and the PBS product
• Maintain departmental documentation while promoting consistent training, deployment, customer adoption, and operational best practices across the v10 Apex Onboarding & Adoption team
• Foster a collaborative and positive team environment through knowledge sharing, mentorship, and professional communication
• Support onboarding and role development for new team members within assigned functional areas
• Conduct annual and semi-annual performance reviews
• Assist in the recruitment process, interviewing prospective candidates
• Willingness to commit to an ongoing system of education and cross-training

Qualifications:

• 1-2 years of experience working at PBS, a dealership, or within the automotive industry
• Management/Leadership experience
• Strong computer skills with proficiency in Microsoft Office Suite
• Excellent communication skills
• Excellent customer service skills and phone etiquette
• Strong problem solving and troubleshooting skills
• Ability to prioritize tasks without direction
• Ability to travel within Canada and the USA if needed
• High School Diploma

What we offer:

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits – Medical and dental coverage to support your well-being.
• Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
• Inclusive culture – A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition – Regular appreciation programs and performance-based incentives
• Competitive compensation package
• Competitive annual base salary
• Up to $4,800 per year in product certification bonuses
• Outstanding travel incentive bonuses
• Additional performance incentives
• Attractive referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.