Whitby Service – Service Technician

PURPOSE OF JOB

Maintains customer satisfaction by ensuring timely equipment service including but not limited to emergency repairs, planned maintenance, pre-and post-delivery inspections, training and general customer service as it pertains to equipment service.

PRIMARY DUTIES AND RESPONSIBILITIES

●        Responsible for servicing and repairing industrial and commercial equipment (small motors) including electrical problems in house and on-site

●        Responsible for inventory control of replacement parts and equipment

●        Responsible for care, maintenance, stocking and general housekeeping of service van

●        Responsible to complete all scheduled service calls based on service procedures

●        Responsible to assist with any Industrial equipment demonstrations/rentals required by sales, staff, management or customers

●        Responsible and accountable for hours spent on outside or in house service calls

●        Responsible and accountable for all paperwork done on outside or in house service calls

●        Responsible to reduce customer down time through Planned Maintenance Agreement sales

●        Responsible to assist, when required, with all service related inquiries

●        Responsible to report any injuries incurred in-house or off-site while performing service-related duties

●        May be required to perform after hours’/weekend emergency Industrial Service repairs

●        Reports to Branch Manager

PLANNING AND BUDGETING

●        Daily and monthly planning of service work orders assigned to the technician ensuring customer work orders are completed within 7 days where circumstances beyond the control of the technician are not a factor

PHYSICAL DEMANDS / WORKING CONDITIONS

●        Conditions may cause some stress or physical discomfort due to exposure to:                    

                -Repetitive lifting                                 -Temperature variations

                -Time constraints                                 -Moving product more than 50 lbs.

●        Moderate intensity activities add up to an average of four to six hours a day

●        High intensity physical activities add up to and average of four to six hours a day

●        Travel required

RECOMMENDED QUALIFICATIONS

Experience:

●        Clean Drivers abstract

●        Commercial level of acquired technical/mechanical knowledge such as small engine or automotive technician.

●        WHMIS and TDG training required (company will provide training)

●        Good organizational skills and clerical abilities as you will be responsible for maintaining a fully stocked parts department.

●        Ability to handle powered machinery

●        Ability to do basic math, problem solve

●        Unique problems are passed to Operations Lead or Service Manager

●        Ability to handle customer service inquiries

●         Interpersonal skills to communicate with customers, staff and suppliers in a pleasant and professional manner

●        Motor skills to operate computer, Custom software, phones, debit and interac machines

●        Minimum of 2 years’ motor and electrical experience

Education:

●        Minimum High School Diploma